ABSTRACT
This project focused on the effects of
outsourcing strategies on organization performance with special reference to
Nigeria Breweries Plc. The importance of outsourcing strategies in
organizations cannot be overemphasized, hence the need for this research work.
The objective of this study were to examine the relationship between
outsourcing and organizaiton performance and to asses uses of outsourcing by
organizaiton to gain competitive advantage
over its competitors. Based on these objectives, data were sourced
through the use of survey research method and data was collected from a sample
size of 99 respondents which was arrived at through the use of quantitative
method. The study found out that outsourcing strategy help organizations to cut
cost, increase profitability and productivity which in turn leads to higher organizaitonal
performance. Therefore, it was recommended that organizations should embrace
the outsourcing strategies and improve service delivery to their customers.
Also, organizations should continue to monitor the contractor’s activities and
establish constant communication.
TABLE OF
CONTENT
Pages
Title i
Certification ii
Dedication iii
Acknowledgement iv
Abstract v
Table of content vi
CHAPTER
ONE
INTRODUCTION
1.1 Background to the study 1
1.1.1 Initial stages in teh evolution of
outsourcing 2
1.2
Statement of research problem 4
1.3 Objectives of the study 5
1.4 Research questions 6
1.5 Research hypothesis 6
1.6 Significance
of the study 7
1.7 Limitation of the study 8
1.8
Definition of terms 9
CHAPTER
TWO
LITERATURE
REVIEW
2.0 Introduction 10
2.1 The concept of outsourcing 11
2.2 Why do companies outsource? 15
2.3 Main factors influencing
successful outsourcing 15
2.3.1 Open communication 16
2.3.2 Executive support 17
2.4 Contracts and service level
agreements 18
2.5 Types of outsourcing 19
2.5.1 Local outsourcing 19
2.5.2 Offshore outsourcing 20
2.5.3 Technological service
outsourcing 23
2.5.4 Business process
outsourcing 24
2.5.5 Knowledge process
outsourcing 25
2.6 Outsourcing process 26
2.7 Theory of outsourcing process
30
2.7.1 Transaction cost economics 35
2.7.2 Relational view 36
2.7.3 Core competences 37
2.7.4 Resources – based view 37
2.7.5 Evolutionary economics 38
2.7.6 Agency theory 40
2.7.7 Knowlegde – based view 41
2.7.8 Neoclassical economics
theory 41
2.7.9 Social exchange theory 42
2.7.10 Economy of information 43
CHAPTER
THREE
RESEARCH
METHOD
3.0 Introduction 44
3.1 Research design 45
3.2 Re-statement of research
questions 46
3.3 Re-statement of research
hypothesis 46
3.4 Sample and sampling
techniques 47
3.5 Characteristics of population
of the study 48
3.6 Instrumentation 49
3.7 Validity and reliability 49
3.8 Procedure for data collection
50
3.9 Procedure for data
analysis 50
CHAPTER
FOUR
ANALYSIS
OF DATA
4.0 Introduction 51
4.1 Data presentation 51
4.2 Presentation
and analysis of data according
to
research questionnaire 54
4.3 Testing of hypothesis 62
CHAPTER FIVE
SUMMARY, CONCLUSION AND RECOMMENDATIONS
5.1 Summary 67
5.2 Recommendations 68
5.3
Conclusion 69
Bibliography 72
Questionnaire 75
